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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Area 01 · IT operations and support

IT outsourcing

Picture the colleague who “does the computers” on the side, the only person aware of where passwords are kept and why one printer answers to just one desk. It all runs smoothly right up to their fortnight abroad, or their notice period. Apply takes over your IT as a team, works purely over encrypted remote connections and puts response times in the contract itself.

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15 min
response on the Premium plan
1 h
response on the Business plan
100%
remote work, no site visits
Mon-Fri 8-18
helpdesk hours, CET

What sits under this heading

Four ways of working with us, and they combine freely. Most firms begin with managed support and bolt on night cover once the web shop or the factory floor starts running after hours.

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Managed IT support

Users, servers, Microsoft 365 and backups bundled into one subscription, which keeps the IT figure in your budget steady.

IT helpdesk

Employees reach us via email, the portal or Teams. An engineer joins their session remotely and clears the fault with the user looking on.

Service desk

Numbered tickets, each with its own priority and due time. Progress is visible whenever you look, and monthly figures replace gut feeling.

24/7 IT support

Engineers on duty overnight, at weekends and over bank holidays, following runbooks agreed in advance. Built for shops, warehouses and shift-based plants.

What a typical month looks like

The task list becomes an annex to the contract. Here is the usual scope for an accounting practice or a trading firm of roughly 30 people.

Joiners and leavers

Newcomers find their Entra ID login, licence, mailbox and SharePoint folders waiting on their first morning. For departures, every access right is withdrawn within hours, KSeF permissions included.

Servers and cloud

Windows and Linux machines, Azure workloads and your Microsoft 365 tenant all sit under our monitoring. Patches go in during agreed maintenance windows, say Tuesday after 8 pm.

Restore tests, not just backup logs

A successful job status proves little on its own. At intervals set in the contract we pick a folder or a Comarch ERP Optima database and recover it, as evidence that recovery really works.

Zero-touch laptops with Intune

Fresh hardware travels directly from the reseller to whoever will use it, even at home, and configures itself as soon as they log in. No one needs to prepare it beforehand.

Licences and suppliers

Microsoft licensing, domain renewals and certificate expiry are on our radar, and we handle conversations with your ISP or software vendors. Physical tasks fall to someone on your team, following our instructions.

A report every month

How many tickets arrived, whether response targets held, where security stands, plus a handful of suggestions for the quarter ahead.

How we get started

How long the takeover takes depends on the size of your environment, and we agree it at the outset. It all happens online over Teams or Google Meet, so nobody needs to block out a whole day.

01

IT review

We build an inventory of accounts, servers, licences and backups, marking urgent risks in red.

02

Proposal and contract

We send a flat monthly figure and a scope written in plain language. Response times go into the agreement, and a GDPR processing contract is signed at the same time.

03

Handover

Credentials move into a password vault, a monitoring agent goes on every machine, the environment is documented and your staff get their support channels.

04

Running and improving

Tickets get resolved as they arrive, scheduled jobs run inside maintenance windows, and regular video meetings look at costs and risks.

Pricing

Your fee reflects the number of users and servers and the response speed you choose. Figures exclude VAT at 23%.

Full price list

Start

from PLN 1,900/month

Covers a maximum of 10 users, weekdays 8:00-18:00 CET, 4-hour response. A fit for small teams running without servers, like a law practice or a surgery.

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Recommended

Business

PLN 3,900/month

We respond inside 60 minutes, and servers, Microsoft 365, backups and monthly reporting are all included.

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Premium

from PLN 7,500/month

Response inside 15 minutes, round-the-clock duty line, dedicated engineers and regular sessions with your directors.

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Questions and answers

Not in the slightest. Typically that person keeps ownership of enova365, Symfonia and similar systems, and of projects, while we cover helpdesk, patching, backups and leave. Usually cheaper than recruiting again, and the burden is shared.

Our engineers never visit. For re-plugging a cable or restarting a router, they coach a member of your staff or a nearby electrician over video. Hardware purchases go through your regular reseller, and Intune handles set-up from a distance.

Location is irrelevant. With everything done remotely, every Polish voivodeship gets identical service. Clients across the EU are welcome as well, as are multinationals running a Polish branch.

First comes a signed data processing agreement, then access. Sessions are logged and protected with MFA, and our practices are aligned with ISO 27001. If UODO, the Polish data protection authority, ever audits you, the logs reveal each connection to your systems, with names and timestamps.

Documentation, credentials and admin accounts return to you, and your next provider receives a tidy handover. Exit steps are defined in the contract.

See also

Browse the catalogue
Area 02 Support plans and SLA Start, Business or Premium side by side Area 03 Systems administration Looking after servers, identities and hypervisors Area 07 Backup and restore Copies proven by regular test restores Solution Small businesses Full IT care for teams with no IT staff

A price for running your company IT

Let us know your headcount, whether you have servers of your own and whether you need help outside office hours. We will come back with a fixed monthly fee and a list of what it covers.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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