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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Area 02 · Operations and infrastructure

Support plans and SLA

Beneath the legal language, any service level agreement settles two matters: the delay before an engineer takes on your issue, and the moment your staff can carry on working. Below you will find the differences between our three plans, the point at which timing begins and a way to verify our numbers independently.

Find my plan See the plans
15 min
our fastest response
3
plans on offer
8:00-18:00
Mon-Fri CET on every plan
24/7
on-call line included in Premium

Start, Business and Premium at a glance

Let the price of lost working time guide you, not the size of your payroll. Should a single outage of your shop or accounting package outweigh a monthly subscription, Start leaves you exposed.

Pricing and plans

Start

4-hour response

Weekdays 8:00-18:00 CET, a ceiling of 10 users, from PLN 1,900/month excl. VAT. Right for small teams where half a day of delay does not stop sales.

Ask about Start
Recommended

Business

1-hour response

Weekdays 8:00-18:00 CET, with servers plus Microsoft 365 covered, PLN 3,900/month excl. VAT. Nights and weekends can be added through 24/7 IT support.

Calculate

Premium

15-minute response

Duty line day and night, dedicated engineers familiar with your systems, a named account manager and SLA reporting each month. From PLN 7,500/month excl. VAT.

Let us talk

How priorities are set

Priority is driven by consequences: the number of staff hit and whether selling, manufacturing or serving customers has stopped. Whether the ticket comes from the CEO or an intern makes no difference.

Response: 15 min, 1 h or 4 h Critical Nobody can work: mail, accounting, KSeF invoicing or your online store has failed
Ahead of everything but critical High A whole team or an important application is unavailable, such as warehouse label printing
First come, first served Normal A single person is affected but has a way to keep working
Scheduled together Planned Onboarding a recruit, adjusting access rights, a how-to about Teams

Timing begins at the moment of registration, regardless of engineer availability. Response time is measured in working hours, Mon-Fri 8:00-18:00 CET. Premium clients, along with anyone using 24/7 IT support, have critical incidents measured continuously, even on Christmas Eve or New Year’s Day.

A ticket’s journey and how we time it

Email to office@apply.pl, a portal request or the duty line named in your contract: the route makes no difference, since each ticket moves through four identical stages with a timestamp recorded at every step.

01

Logging

A reference number and a registration time are assigned. Response timing runs from there.

02

Response

An engineer assesses the impact, sets the priority and contacts you with a plan. An automatic acknowledgement email does not count as a response.

03

Fix or workaround

Simple issues are resolved remotely on the spot. For harder ones we restore working capacity with a workaround first and schedule the permanent repair. Waiting on you or a third-party vendor pauses the clock.

04

Closure and root cause

Closure waits for your confirmation that the fix holds. Recurring faults trigger a dedicated investigation into why.

Questions and answers

Response time ends once an engineer is actively on the case and in touch with you, knows what has happened and tells you the next step. Resolution time ends when your staff can work again, even if only thanks to a workaround. Response time is written into the contract because it depends on us. For resolution we agree target times per priority, and any periods spent waiting on an internet provider or software vendor appear separately in the report.

Each month the ticketing system calculates what share of requests in every priority received a response on time. Only hours covered by your plan count, so a ticket raised at 17:30 on a Friday under Start is due a response by 11:30 on Monday. How the result is assessed is agreed in the contract.

Every miss shows up in the monthly report. You also receive a written explanation of the cause and a plan to stop it recurring. If you need further contract terms for that situation, we discuss them individually when the agreement is drawn up.

Our engineer suggests a level by applying the agreed criteria, yet the decision is yours. Tell us the consequences are worse and the priority goes up with no debate; the audit trail records who altered it and at what time.

Yes, through an annex, with the switch date agreed between us. For example, an online retailer might step up from Business to Premium before November and drop back once the Christmas rush is over. Moving down is equally possible when the reports show the faster response was never needed.

They show that IT is run in a controlled way and that incidents are handled by documented rules. Companies covered by the amended Polish National Cybersecurity System Act (KSC) may include them in documentation presented to auditors or the competent regulator.

See also

Browse the catalogue
Area 01 IT outsourcing Engineers who handle your requests Area 01 24/7 IT support Adds nights and weekends to Business Area 07 Backup and restore Recovery speed depends on them Solution Downtime prevention For firms where each idle hour is expensive

Match the plan to your cost of downtime

Tell us which systems must never stop and roughly what an hour without them costs you. We will suggest a plan that does not charge you for speed you will never use.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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