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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
All 14 solutions
Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet

Contact

Our whole team works remotely, so there is no office to find and no visit to arrange. A single message is all it takes: an email, the form at the bottom of this page or a short video call. Whether your business sits in Gdańsk, Rzeszów or a small municipality in Podlasie, you reach the same engineers with the same response times.

15 min
response on the Premium plan
24/7
on-call cover for Premium and 24/7 IT support
8-18
working hours, Monday to Friday CET
100%
remote, no office visits

One inbox, three routes in

There are no separate departmental mailboxes. Everything goes to office@apply.pl, and a single word in the subject line decides who picks your message up.

Send an enquiry

Email

A new project, a contract question, a support ticket, an invoice query or a question from a public body. We read the inbox on working days between 8:00 and 18:00 and reply within one working day.

office@apply.pl

The form on this page

A few sentences about the problem or the plan will do. Form submissions arrive in exactly the same inbox as email, so nothing slips between channels.

Go to the form

A call on Teams or Google Meet

Prefer to talk it through? Suggest two or three slots and your preferred platform, and we will send back an invitation link.

Arrange a call

On-call cover for outages

Clients on Premium or 24/7 IT support receive a dedicated on-call channel as part of their contract. It is deliberately kept off the website so it is used only for genuine emergencies.

Compare support plans

Put one word in the subject line. Use “Support” if you already have a contract with us and something has stopped working. Use “Invoice” for billing, KSeF or PEF questions. Use “Partner” if you are an IT firm or agency writing about working together. Use “Tender” if you write on behalf of a public body and want to ask about the scope or cost of our services. For anything else, just describe it in your own words.

Opening hours and response times

The exact targets are written into the SLA in your contract. Here is what each plan gives you in practice.

Pricing and plans

New enquiries

Mon-Fri 8:00-18:00 CET. Messages from email and the form are answered within one working day.

Start plan

Response within 4 hours. During working hours, Mon-Fri 8:00-18:00 CET. The contract explains how the time is counted.

Business plan

Response within 1 hour. Log a ticket whenever suits you and we pick it up during working hours.

Premium plan

Response within 15 minutes. For critical incidents this also covers nights, weekends and bank holidays.

An email sent at night gets read in the morning. If a server goes down at 22:00 on a Saturday or ransomware is suspected, a message to office@apply.pl waits until Monday. That is why Premium and 24/7 IT support clients use the on-call channel from their contract, which alerts the engineer on shift straight away.

Questions and answers

We do not run a client-facing office, as the team is fully remote. All conversations happen on Teams or Google Meet, and sharing a screen tends to achieve more than sitting round a table. Drop a line to office@apply.pl and we will suggest a time.

Email office@apply.pl with “Support” in the subject. Mention who is affected, when it started and whether it stops people working. The ticket is numbered and prioritised immediately, and the first reply arrives within the time set by your plan.

Anything that stops a whole team or a key system: Microsoft 365 mail is unavailable, the server running Comarch ERP Optima does not respond, your web shop cannot take orders, or files are showing signs of encryption. Premium clients use the on-call channel in those cases.

We do not send technicians out. When a router needs restarting, a cable plugging in or a drive replacing, we guide a member of your staff or your own local contractor step by step and then check the result remotely.

Companies receive invoices through KSeF, and schools, municipalities and other public units can also receive them via the PEF e-invoicing platform on request. Give us the buyer and recipient details when signing the contract, or send them with “Invoice” in the subject. More on the payment page.

Write to us

Tell us what you need, we reply within one working day. If something has stopped working altogether, say so in the first sentence and an engineer will deal with it first.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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