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Service · Artificial intelligence

AI implementation

Every rollout opens with one question: what does your team do over and over, fifty times on a busy day, and does that work leave a trail in some system, be it a mailbox, Comarch ERP Optima, Subiekt nexo or helpdesk tickets? Without repetition and history you get a flashy demo that nobody remembers a month later. With both in place, a real share of working time can usually be won back, and the pilot shows how much.

Send an enquiry Scope of work
1 process
to start the pilot
Before and after
time and accuracy measured
EU region
for confidential data
A person
approves the output

Included in this service

The winners are rarely glamorous. This is what a typical project covers, from choosing the spot to the team signing it off.

Talk the scope through with an engineer

Choosing the process

We look at how a department actually works and hunt for repeated steps, such as retyping orders that wholesale customers send over as PDF or Excel files into the sales system.

Checking the data

Are there examples from recent months, and are they usable? A hundred orders in five layouts is good material; three emails is not enough.

Pilot with a target

One scenario, a small group of users and a threshold fixed in advance: how many lines must be recognised without edits and how many minutes must be saved.

Integration

Results land where the employee already sits: a draft document in the ERP, a note on a ticket, a ready reply in Outlook or a post in a Teams channel.

Human oversight

A colleague reviews every result for as long as the hit rate stays below target. Human oversight is also an AI Act topic worth discussing with a lawyer.

GDPR and paperwork

If customer or employee details flow through the model: a processing agreement with the model provider, an entry in the record of processing activities and, where needed, a DPIA agreed with your data protection officer.

How we work together

How long it takes from the first call to a go or no-go decision depends on the process and the state of the data. Everything runs remotely, and the pilot figures set the direction.

01

Map the work

We talk to the people doing the job and time how long each automation candidate takes them today.

02

Pick one scenario

One process with a clear measure. Running several pilots in parallel is a reliable way to get no clear answer from any of them.

03

Shadow mode

For the first days the model only suggests while the employee works as usual. We compare both versions and refine the instructions.

04

Scale up

When the numbers back it up, the rest of the department gets access, and we set up quality monitoring and hand over documentation.

Clean data is only half of it; the other half is whether staff believe the tool. Anyone who doubts the output will quietly return to doing the job by hand, since that beats double-checking software. So the eventual users sit in the pilot from the first morning, flag every miss and watch their comments reshape the behaviour.

Questions and answers

Often, yes. Many popular systems, such as Comarch ERP Optima, Subiekt nexo, enova365 or Business Central, offer an API or an import route, and we check what your version provides at the outset. With an old, closed system we start with an interim step, such as an import file that someone approves with one click.

We are open about what changes: retyping and sorting disappear, while judgement and customer contact stay. We do not promise headcount cuts, because the gain usually shows up as time for the backlog. Letting the team take part in the pilot calms those worries faster than any slide deck.

We can take it on under an ongoing support contract, keeping an eye on model costs, output quality and changes on the provider side. Alternatively you receive full documentation and your own IT team runs it. This is agreed before we begin, so the system never ends up without an owner.

A pilot on one process is quoted as a fixed fee, normally covering several weeks. Further work follows only if results justify it, charged at PLN 190/hour excl. VAT. If the pilot fails to show savings, closing the project is the honest move, instead of pressing ahead on momentum.

Neighbouring services

Go to the area overview
Service AI strategy A one-year plan, readiness review and AI Act clarity Service Cloud infrastructure for AI Models and data in an EU region, inside your own cloud account Service AI training for teams Live online workshops using tasks from everyday work

Let us find a process worth automating

Which routine chores eat most of your team's week? Send a short description and we will come back with a pilot idea based on your data.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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