Business Individuals Public sector
Remote support Help
Pay an invoice BLIK, card or instant transfer Is this invoice ours? Invoices and KSeF
Polski English
Get a quote
Services
Solutions
Pricing
Courses
Company
Contact
Get a quote
See the full catalogue of 83
IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
All 14 solutions
Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Bitrix24 and intranet

Bitrix24 implementation

Picture a twelve-person design studio: enquiries arrive in three separate inboxes, quotes sit in individual salespeople's folders, and the owner learns that a client has waited a week for a reply from the client. Bitrix24 can bring order to this, but only if it reflects how the team genuinely works rather than the template offered at first login. That is why we begin with a conversation about how you sell and who is responsible for what, and only then turn to settings.

Send an enquiry Scope of work
Pipeline
built around your process
Email
correspondence on the client record
API
invoices from accounting visible in CRM
Training
on the team's real deals

Included in this service

We start from the process, not a feature checklist. Switching everything on at once is the quickest route to a system nobody opens.

Talk the scope through with an engineer

Sales stages

Pipeline stages reflect what really happens with a client: from enquiry through quotation and negotiation to a signed contract. A separate pipeline for trade customers if their process differs.

Client record

Only the fields somebody actually uses. Every unnecessary mandatory field lowers the chance that the rest are filled in honestly.

Email and forms

Mailboxes from Microsoft 365, Google Workspace or IMAP, plus website forms, feed straight into the CRM and are assigned by rule rather than by whoever spots them first.

Invoicing software

Via API we connect the CRM with wFirma, Fakturownia, iFirma or Optima. A won deal produces an invoice that goes to KSeF, and the payment status flows back to the client.

Tasks and projects

Tasks with deadlines and owners, templates for recurring jobs and a Kanban view for teams who like boards.

Intranet

Company news, an org chart, leave requests with approval and a library of procedures. One place instead of five folders on a shared drive.

Permissions and GDPR

Who sees which clients, who may export data and how long we keep contacts once the purpose for processing them has lapsed.

How we work together

Timing depends on scope: a basic CRM for one department is a smaller job than a CRM with an invoicing link, intranet and automation. We agree the schedule after the workshop and put it in the contract.

01

Process workshop

Two or three video sessions with the people who sell and look after clients. We finish with a process map and a list of tasks still done by hand.

02

Minimum setup

Stages, fields, permissions, email and forms. First whatever the team cannot work without, with extensions in later phases.

03

Role-based training

Separate sessions for salespeople, managers and back office, using your company's own data instead of a made-up example.

04

Post-launch support

For an agreed period after launch we answer questions and adjust the configuration based on what users tell us.

If management never looks at the CRM, nobody else will either. Salespeople quickly learn what they are measured on, and that is what they keep up to date. As long as the weekly sales report is still assembled from a spreadsheet sent round by email, any Bitrix24 setup stays decoration. The best moment for change is the first team meeting where results are shown straight from the system.

Questions and answers

One person with authority, most often the sales manager or the owner. They settle disputes, enforce the rules and pass change requests to us. Without that role the configuration slowly drifts, and within six months everyone is back to their own way of working.

With one pipeline and a short list of mandatory fields. Companies that try to launch CRM, tasks, document workflow and HR processes simultaneously generally end up with none of them. We only switch on the next module once the previous one has become a habit.

We bring it across, but tidy it first: duplicates, outdated contacts and rows with neither an email nor a phone number just get in the way. Data on people you no longer have a lawful purpose for is better deleted than imported. GDPR requires it, and you get a cleaner CRM as a bonus.

If your VoIP provider supports SIP or offers a Bitrix24 app, calls can appear on the client record and missed calls can create a call-back task. We check this remotely using details from your provider. We do not configure hardware on site.

It depends on the team and the scope. First come questions and resistance, then adjustments, and in time the system becomes an ordinary tool. That is why we measure post-launch support in weeks, not hours.

Neighbouring services

Go to the area overview
Service Bitrix24 licences Plan selection, renewals and edition changes without overpaying

Start with Bitrix24, minus the chaos

Tell us how sales and client service are organised, how many people will use the system and which invoicing software you run. We will propose a first phase.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

We set strictly necessary cookies only: they keep the site running and remember the city you chose. Nothing here is used for advertising or tracking. More in our privacy policy.