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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Bitrix24 and intranet

Bitrix24 licences

Bitrix24 plans differ not only in user limits but in the features bundled with them, and many of those your business will never touch. An example: a twenty-person company pays for a tier with process automation and extensive document workflow, yet uses nothing beyond CRM and tasks. We help match the plan to what you really do and check that the account is registered to your company. We are not a vendor partner and earn nothing from a more expensive tier, so our advice follows your needs, not a commission.

Send an enquiry Scope of work
Review
who uses what, in practice
Comparison
cloud plans against On-Premise
Reminder
well ahead of renewal
PLN 0
in commission from the vendor

Included in this service

First we settle where the system should run: in the vendor's cloud or on your own server in an EU data centre. That shapes both the cost and where your data lives.

Talk the scope through with an engineer

Plan selection

We set the vendor's current plans against the features you use or plan to adopt within a year. No spare capacity just in case.

Cloud or On-Premise

Cloud is cheaper to start and easier to run. On-Premise makes sense when data must sit on a server you control, or when you intend deep code changes.

Purchase in your name

You buy directly from the vendor using your own company details. We show you where to click and what to enter so the invoice goes straight to accounts.

Renewals

We track the expiry date and remind you early, so renewal does not land in your busiest week of the year.

Changing plan

Moving up as the business grows, or down when it turns out some features are gathering dust.

Account ownership

We check who owns the portal and help transfer rights away from a former employee or a previous implementer.

How we work together

The review and recommendation are a small job. Moving from cloud to your own server, or the other way round, is a separate project we price after looking at the portal.

01

Inventory

We look at how many people log in regularly, which modules they use and what is planned for the coming year.

02

Recommendation

A specific plan with the reasoning behind it, compared with the tiers either side in net annual PLN.

03

Purchase and activation

We guide you through buying from the vendor and confirm that the new features are switched on and properly configured.

04

Annual check

Ahead of the next renewal we revisit user numbers and features, because a company can change a great deal in twelve months.

Your Bitrix24 account must belong to your company, not to whoever implemented it. A portal registered to an outside firm's email stays with that firm when the relationship ends, along with the whole history of clients, deals and correspondence. Check this before you pay the first invoice, not in the middle of a dispute. On our rollouts, the account owner is somebody on your own team.

Questions and answers

In the cloud the account moves to whatever terms the vendor sets for an expired plan, usually with fewer features and lower limits. We check the current rules with the vendor before the date. On-Premise without renewal usually loses access to updates, which over time becomes a security issue and an awkward point in any GDPR audit.

Plans differ in, among other things, their user limits, so the task is picking the right level. A review of roles often reveals people who log in once a month to glance at a single task. Sometimes email notifications serve them just as well, and the company drops a level.

Because we are not a vendor partner and have no wish to stand between you and your own account. You buy directly and receive the invoice from the vendor, while we advise and watch the dates. You pay us only for our time, for instance at PLN 190/hour excl. VAT or as part of an ongoing support contract.

The vendor publishes where data is stored, and it is worth checking before you load customers' personal data. We help you interpret the vendor's information and prepare entries for your record of processing activities. Where location requirements are strict, we suggest On-Premise on a server in an EU data centre.

Neighbouring services

Go to the area overview
Service Bitrix24 implementation CRM, tasks and an intranet your team relies on every day

Pick the right Bitrix24 plan

Tell us how many people will use the system, which features you rely on and when your current plan expires. We will return with a recommendation and a cost comparison.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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