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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Websites and web apps

Client portal

Good portals grow out of your service inbox. Look at what people ask most: has my delivery left, please resend the invoice, same again as in March. Each answer a customer finds unaided gives your team minutes back. And the customer gets it at ten on a Sunday evening instead of waiting for Monday morning.

Send an enquiry Scope of work
Orders
status and reordering in one place
ERP
data from your own systems
2FA
or company sign-in
Documents
invoices, delivery notes, contracts

Included in this service

We judge every candidate feature by one yardstick: how many support messages will it absorb?

Talk the scope through with an engineer

Sign-in

One-time email codes, two-step verification, or Microsoft Entra ID single sign-on for corporate clients tired of juggling passwords.

Orders

Items, agreed prices, fulfilment stage, parcel tracking and a “Buy again” shortcut.

Documents

Invoices, WZ dispatch notes, certificates and contracts fetched from Comarch ERP XL, enova365, Symfonia or Business Central, available as PDF or the original KSeF XML.

Trading terms

Personal price lists, discounts, credit ceiling, current account balance and the assigned sales contact.

Users and permissions

Client administrators add colleagues and control visibility: finance staff see invoices but not the basket, warehouse staff place orders but never see balances.

Notifications

Email or text alerts about status changes, approaching payment deadlines and new documents, removing the need to chase.

How we work together

Whether your ERP already offers an API, or data must first be extracted, largely sets the pace.

01

Enquiry analysis

Three months of support emails and tickets are sorted to reveal recurring questions. Solving those is the portal's purpose.

02

Design

Roles, access rights, sections and data exchange with your back-office software.

03

Build

Screens, authentication, integrations and alerts, trialled on data from several genuine customers.

04

Roll-out

A pilot group is invited, given a short guide, and we count how far support traffic drops.

Customer portals hold personal data, which brings GDPR fully into play. Expect data minimisation, audit trails of access, EU hosting, processor agreements and a routine for access and erasure requests. Baking that in at the design stage is far cheaper than retrofitting it once a client or the Polish supervisory authority (UODO) starts making enquiries.

Questions and answers

They will if it fixes something real: tracking a delivery, grabbing a document, repeating a purchase. A portal offering only a profile page and blank history attracts no one and is not worth commissioning. Small nudges help, such as emailing a link to the invoice in the portal rather than attaching the file.

Not for everything. Balances and stock should be live, while invoice archives can refresh a few times daily. That mix lightens the load on the ERP and keeps the portal online even during accounting-system maintenance.

Seldom. A portal that behaves well in a mobile browser covers the same ground with no download and no app store approval. Native apps earn their keep when push alerts or offline use matter, say for field sales reps.

Strong authentication is mandatory, repeated failed logins lock the account, document downloads are logged with user and timestamp, and idle sessions time out. A security test precedes launch, and you receive its findings in writing.

Neighbouring services

Go to the area overview
Service WordPress websites Custom block theme, lean plugin stack, wired into your invoicing tool Service Shopify and other platforms Shopify, Shoper, IdoSell, PrestaShop or headless, sized to your sales Service Simple website and catalogue Several pages plus a product list with quote requests, no checkout Service Company website Distinct paths for buyers, recruits and partners within one site

Plan a portal your customers will use

List the questions your support team hears most. We will design the portal to answer precisely those.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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