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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Networking and VoIP

Network monitoring

The worst way to learn about a network fault is from a customer who cannot place an order. Monitoring reverses that order of events: a line losing packets, a switch with an overheating power supply or a VPN certificate about to expire shows up for us before your team feels anything, and often it is fixed before anyone spots a difference.

Send an enquiry Scope of work
Every minute
lines and devices are polled
After every change
a configuration backup
Regular
backup line test
Monthly
availability report

Included in this service

Knowing that a device answers a ping is not enough. A line can respond and still drop one packet in ten, which makes VoIP calls sound as if they come from a tunnel.

Talk the scope through with an engineer

Devices

Availability, CPU load, temperature, power supply health and port errors on the firewall, switches and access points.

Line quality

Throughput, latency, jitter and packet loss on every connection. The same figures serve as evidence in a complaint to the carrier when it misses its contractual targets.

Backup line

At regular intervals, in an agreed window, we cut the main line and confirm that browsing, VPN and telephony all move across to the spare.

Configuration backups

Each device saves its configuration automatically after any change, so we know who altered what and can roll back to a working version.

Patches and vulnerabilities

We follow vendor advisories and CERT Polska warnings. Firmware is updated in maintenance windows, with a plan for reverting to the previous release.

Hardware replacement

When a unit dies, we help with the warranty claim and configure the replacement remotely from the saved copy, while your colleague simply plugs the cables in by following a photo.

How we work together

Onboarding is a short stage. After that the watch never stops, and you receive a short report once a month.

01

Device map

We list the equipment, lines and dependencies. Without a prior assessment we carry out a lighter inventory.

02

Probe and thresholds

A collector goes onto an existing server or always-on PC, and thresholds are tuned so that alerts are rare but meaningful.

03

Initial clean-up

Default passwords are changed, needless services exposed to the internet are switched off and overdue patches are applied.

04

Ongoing oversight

We respond to alerts within the time set by your plan, carry out scheduled work and report outages and load trends every month.

An alert sent to a shared mailbox is an alert nobody reads. With us, an event lands with a named on-call engineer, and the response time follows your plan: 15 minutes on Premium, one hour on Business, 4 hours on Start. That is also why we keep false alarms to a minimum. A team buried in notifications soon stops reacting to them.

Questions and answers

No. We use our own platform and only install a lightweight collector on a server or PC in your network that is running anyway. If regulation or company policy requires logs to be kept in-house, we can also forward them to a system you own.

Our standard hours are Mon-Fri 8:00-18:00 CET. Out-of-hours alerts are covered by the Premium plan or by the 24/7 IT support service. On the other plans the event waits for the first engineer in the morning, and serious line failures still appear in the report with exact timestamps.

Yes. The monitoring data shows hour by hour when latency climbed and how many packets vanished. We turn it into a summary for your complaint, and with recurring problems it becomes far easier to negotiate a discount or leave the contract.

You receive a monthly report with line availability, the main incidents and load trends. On request we also share a live dashboard, for example with the office manager or your in-house IT person.

Neighbouring services

Go to the area overview
Service Network assessment Remote review of your router, switches, Wi-Fi and security Service VoIP and Teams Phone Cloud PBX or Teams Phone that keeps your existing numbers

Put your network under constant watch

Let us know how many sites you have, what sits in the cabinet and whether there is a backup line. We will suggest a monitoring scope and a plan.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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